Team Training
This program is designed for everybody in your office to learn effective team protocols for a progressive and productive dental practice. The Team will learn essential elements that make up the refined management and communication skills of high functioning dental offices. The program is designed to empower dental teams with the business acumen to build, grow, and sustain a successful dental practice, equipping offices with essential skills in financial management, leadership, patient experience and business systems. Participants will learn how to increase profitability, enhance patient engagement, streamline operations, and strengthen their dental brand. Whether you’re an aspiring practice owner, a seasoned dentist looking to scale, or a practice manager or Team aiming to optimize operations, this program will provide you with the tools and knowledge needs to excel in the competitive dental industry.
Objectives:
- Learn Overhead and Key Performance Indicators.
- Understand key financial metrics, budgeting, and profitability strategies.
- Understand compensation and bonus plan models.
- Optimize Practice Operations.
- Implement efficient systems for scheduling, collections, and team management.
- Enhance Patient Experience.
- Develop internal behaviors that build patient relationships.
- Refine patient experiences, including chairside behaviors,
- Improve Recare.
- Develop systems to improve recare protocols and improve hygiene productivity.
- Explore Growth Strategies such as adding new services, increasing operational efficiency, and incorporating outsourcing and new technologies.
- Enhance Treatment Presentation Skills.
- Learn how to involve the Team in presenting treatment and financial arrangements.
This course will inspire the Team to better understand how their efforts affect practice growth, and will share ideas to increase productivity, and patient acceptance.
During the Dental Business School, Debra Engelhardt-Nash and Penny Reed will inspire your team to better understand how their efforts affect practice growth, and will give ideas to increase productivity and patient acceptance in this impactful 12-hour program!
Dental Business School, Level One
Who Should Attend? Dentists, Office Managers, Spouses and Any Team Members with a desire to grow the practice.
Lecture and workshop topics will include:
- Creating THE Customer Service Culture that Differentiates Your Practice
- 5 Keys of Practice Success
- Goal Setting
- Designing the Ideal DayIntroductions – “Creating The First Impression”
- Your New Patient Protocol
- Effective Communications – Patients/Team
- Treatment Presentation – How To Get To “Yes!”
- Continuing Care Systems – How Effective Is Your Recare Program?
- Diagnosing Practice Vital Signs/Establishing Practice Monitors
- Productive Team Meetings and Morning Huddles
"I really enjoyed the course and wish I could have attended day 2 as well. I have attended one of Debra’s courses in previous years and the value is inexplicable.
I wouldn’t be where I am today without her teachings! Thank you!"
2025 Seminar Schedule and Special Events
Dental Business School Charlotte
October 10-11, 2025 Dental Business School Instructor Debra Engelhardt-Nash and Penny Reed
Dental Business School Glidewell Facility – Irvine, CA
August 22-23, 2025 Dental Business School Instructor Debra Engelhardt-Nash and Penny Reed
2025 Tuition:
Doctors: $995
Team Member: $995
Additional Team Member: $895
Based on a recent testimonial, a course participant increased practice revenue 25% in just one month!
– Ignite The Power In Your Practice!
– Activate Your Managers!
– Inspire Your Leaders!
Additional Course Information
All of courses run from 8:30 a.m. – 5:00 p.m. on both days.
Lunch is also provided on both days.
If you doctors and team members wish to arrive 8:00 a.m. -8:15 a.m., we also serve coffee and muffins prior to beginning of class.
Information on Local Hotels
There are several hotels close to The Nash Institute for Dental Learning. Although you are welcome to stay at any that you wish, we do have preferred rates for our attendees at two of the closest to our location at 403 Gilead Rd., Suite D, Huntersville, NC 28078.
- Hampton Inn, Huntersville, NC – Call (704) 947-5510 to ask the front desk for a 15% room rate discount for Nash Institute attendees.
- Comfort Suites, Huntersville, NC – Call (704) 875-6220 to ask the front desk for a 20% room rate discount for Nash Institute attendees.
