Dental Business School
Your Instructors
Debra Engelhardt-Nash
Penny Reed
Bring the Whole TeamÂ
During Dental Business School, Debra Engelhardt-Nash and Penny Reed will inspire your team to better understand how their efforts affect practice growth and will give them ideas to increase productivity and patient acceptance in this impactful 12-hour program!
Who Should Attend? Dentists, Office Managers, Spouses and Any Team Members with a desire to grow the practice.
Course Objectives
- Learn Overhead and Key Performance Indicators.
- Understand key financial metrics, budgeting, and profitability strategies.
- Understand compensation and bonus plan models.
- Optimize Practice Operations.
- Implement efficient systems for scheduling, collections, and team management.
- Enhance Patient Experience.
- Develop internal behaviors that build patient relationships.
- Refine patient experiences, including chairside behaviors.
- Develop systems to improve recare protocols and improve hygiene productivity.
- Explore Growth Strategies such as adding new services, increasing operational efficiency, and incorporating outsourcing and innovative technologies.
- Enhance Treatment Presentation Skills.
- Learn how to involve the Team in presenting treatment and financial arrangements.
Course Description
This program is designed for everybody in your office to learn effective team protocols for a progressive and productive dental practice. The Team will learn essential elements that make up the refined management and communication skills of high functioning dental offices. The program is designed to empower dental teams with the business acumen to build, grow, and sustain a successful dental practice, equipping offices with essential skills in fiscal management, leadership, patient experience and business systems. Participants will learn how to increase profitability, enhance patient engagement, streamline operations, and strengthen their dental brand. Whether you’re an aspiring practice owner, a seasoned dentist looking to scale, or a practice manager or Team aiming to optimize operations, this program will provide you with the tools and knowledge needed to excel in the competitive dental industry.
 Lecture and workshop topics will include:
- Creating THE Customer Service Culture that Differentiates Your Practice
- 5 Keys of Practice Success
- Goal Setting
- Designing the Ideal Day Introductions – “Creating the First Impression”
- Your New Patient Protocol
- Effective Communications – Patients/Team
- Treatment Presentation – How to Get To “Yes!”
- Continuing Care Systems – How Effective Is Your Recare Program?
- Diagnosing Practice Vital Signs/Establishing Practice Monitors
- Productive Team Meetings and Morning Huddles
Course Dates
Choose your preferred date and the person attending. All courses take place at the Nash Institute for Dental Learning in Huntersville, NC unless otherwise noted on the button. Your selections will be added to your cart for one seamless checkout
